Warranty

OUXI Limited Warranty Policy

This limited warranty is issued by Ouxi, Inc. and is effective as of June 8, 2025. This warranty applies only to products sold on the Ouxi official website (ouxi-ebike.com). Products purchased through other channels (such as Amazon, etc.) are subject to their respective warranty policies.

For the original purchaser
Each OUXI electric bicycle is covered by a 2-year limited warranty, excluding all wear and tear parts. The warranty period begins on the date the bicycle is received.

For subsequent owners
Each OUXI electric bicycle is covered by a 2-year limited warranty, excluding all wear and tear parts. Subsequent owners must provide the original proof of purchase (including the name and order number of the original purchaser). The warranty period is still calculated from the date the original purchaser received the bicycle.

Note:
The "original purchaser" refers to the consumer who purchased the electric bicycle directly from the OUXI official website.
The "subsequent owner" refers to the second or any subsequent owner of the bicycle.

If a part, accessory or entire vehicle needs to be replaced, shipping charges may apply. Please contact our customer service team for assistance.

Accessories purchased separately
Accessories purchased separately are covered by a 1-year warranty, subject to the following conditions:

Within 7 days of receipt:

(1) Returns and exchanges are accepted.

(2) If there is a quality issue with the accessory, OUXI will cover all return and exchange shipping costs.

(3) If there is no quality issue, returns are not accepted. In case of forced return, a 20% restocking/shipping fee (minimum $15) will be deducted.

After 7 days of receipt:

Returns and exchanges are not accepted.

Note: Wear items are not covered under warranty. These include but are not limited to tires, brake pads, bearings, chains, cassette hubs, handlebar covers, rubber moving parts, shifters, brake cables and housings, spokes, sprockets, wire strippers/bolts, tools, and drivetrain gears.

Consumable parts
“Consumable parts” refer to the natural and unavoidable wear and tear during normal riding. These items are not covered under warranty. Common examples (not exhaustive) include:

Tires

Bearings

Brake Pads

Chains

Flywheel Hubs

Handlebar Covers

Rubber Moving Parts

Shifters, Brake Cables and Housings

Spokes

Sprockets

Wire Strippers/Bolts

Tools

Drive Gears

Non-Warranty Conditions
This warranty is void and does not cover damage caused by:

Improper assembly or installation

Collision, neglect, improper repair, improper maintenance, abnormal or excessive use

Corrosion

Installation or modification with components, parts or accessories that are incompatible with the OUXI product

Failure to maintain or service the product at the proper intervals specified in the user manual

To obtain reimbursement for third-party repairs, customers must obtain our prior authorization before any repairs are performed. Repairs performed without our knowledge or consent will not be covered under warranty.

If you have any questions, please contact OUXI customer service (ouxiofflcial@gmail.com) for help.

Shipping

All orders are eligible for free shipping.
All prices are inclusive of VAT. No import taxes are payable by the customer.

Shipping Time

For orders with items in stock, especially electric bicycles, processing usually takes one business day. In a few cases, there may be a slight delay in shipping. If you have not received your order within 15 business days, please feel free to contact us： ouxiofflcial@gmail.com.

What to Do If There Is a Shipping Issue?

Delayed or Missing Packages：
If your package doesn’t arrive within the estimated shipping time or any items are missing, contact our support team at ouxiofflcial@gmail.com within a week of the estimated delivery date.

Returned Packages：
If your package is returned to the sender, we’ll investigate right away. We need to confirm it has been returned to our overseas warehouse before we can re-ship it to you. Please note that if your package is returned because it wasn’t picked up on time or the address was incorrect, we may charge extra for redelivery or processing a refund.

Email Says Delivered, But No Package：
Please email ouxiofflcial@gmail.com within 3 calendar days of the notification with your order details. We’ll help start an investigation with the shipping provider. If the issue isn’t reported within 3 days, the shipping provider won’t be able to investigate or compensate for the lost package.

Important Reminder

Please retain the original packaging and the materials within it for at least 30 days after receiving your package to for any potential repairs or returns.

Delivery Times and Fees by Destination

Understanding Estimated Delivery Dates
Most items are delivered on time as scheduled. However, there may be instances where packages are delivered slightly later than expected, or, in rare cases, experience longer delays.

In online shopping, delivery times can fluctuate due to the nature of logistics, and we hope you understand this. Logistics is subject to various uncertainties, so the arrival time provided by the carrier is usually an estimate. The actual delivery times can change due to factors such as weather conditions, capacity constraints, warehouse processing times, and other variables.

Additionally, delays may occur during high-demand periods such as mega sales events, product launches, or restocks.

Warehouse	Destination	Estimated Delivery Time	Shipping Fee	Notes
California	United States	2~7 Business days	FREE	Shipping is not available to these locations: Alaska、American Samoa、Guam、Hawaii、Marshall Islands、Northern Mariana Islands、Palau、Puerto Rico、U.S. Virgin Islands.
Europe	Netherlands, France, Belgium, Germany, Italy, Spain, Poland, Austria, Czech Republic, Luxembourg, Hungary, Bulgaria, Slovakia, Romania	2~10 Business days	FREE	Other: If your European country is not within our delivery area, please contact customer service.