Payment

We support the world's leading payment channels, including  Paypal, Visa, Mastercard, Discover, Diners Club, American Express (Amex), JCB, klarna, Afterpay, Google Pay, Apple Pay,Union Pay,Shop Pay making it easy for you to choose according to your needs.

All payments are protected by SSL encryption technology and processed by international payment gateways, ensuring that your personal information and transaction data are safe and secure. We promise never to store your complete payment information, so you can enjoy a safe, fast and reliable payment experience while shopping.

If you pay by credit card, our system may reject your payment at checkout to prevent credit card fraud. We recommend that you call your credit card company or bank ahead of time to inform them of your purchase to avoid having your payment declined.

In this case, we offer you the following 2 solutions:

· If you have a PayPal account, please try to pay via PayPal.

· Please change your credit/debit card to another one.

Please note that OUXI does not store your credit/debit card number or any sensitive personal information entered during checkout. If you experience any problems or notice an unexpected chargeback, please contact your card-issuing bank directly.

Shipping

All orders are eligible for free shipping.
All prices are inclusive of VAT. No import taxes are payable by the customer.

Shipping Time

For orders with items in stock, especially electric bicycles, processing usually takes one business day. In a few cases, there may be a slight delay in shipping. If you have not received your order within 15 business days, please feel free to contact us： ouxiofflcial@gmail.com.

What to Do If There Is a Shipping Issue?

Delayed or Missing Packages：
If your package doesn’t arrive within the estimated shipping time or any items are missing, contact our support team at ouxiofflcial@gmail.com within a week of the estimated delivery date.

Returned Packages：
If your package is returned to the sender, we’ll investigate right away. We need to confirm it has been returned to our overseas warehouse before we can re-ship it to you. Please note that if your package is returned because it wasn’t picked up on time or the address was incorrect, we may charge extra for redelivery or processing a refund.

Email Says Delivered, But No Package：
Please email ouxiofflcial@gmail.com within 3 calendar days of the notification with your order details. We’ll help start an investigation with the shipping provider. If the issue isn’t reported within 3 days, the shipping provider won’t be able to investigate or compensate for the lost package.

Important Reminder

Please retain the original packaging and the materials within it for at least 30 days after receiving your package to for any potential repairs or returns.

Delivery Times and Fees by Destination

Understanding Estimated Delivery Dates
Most items are delivered on time as scheduled. However, there may be instances where packages are delivered slightly later than expected, or, in rare cases, experience longer delays.

In online shopping, delivery times can fluctuate due to the nature of logistics, and we hope you understand this. Logistics is subject to various uncertainties, so the arrival time provided by the carrier is usually an estimate. The actual delivery times can change due to factors such as weather conditions, capacity constraints, warehouse processing times, and other variables.

Additionally, delays may occur during high-demand periods such as mega sales events, product launches, or restocks.

Warehouse	Destination	Estimated Delivery Time	Shipping Fee	Notes
California	United States	2~7 Business days	FREE	Shipping is not available to these locations: Alaska、American Samoa、Guam、Hawaii、Marshall Islands、Northern Mariana Islands、Palau、Puerto Rico、U.S. Virgin Islands.
Europe	Netherlands, France, Belgium, Germany, Italy, Spain, Poland, Austria, Czech Republic, Luxembourg, Hungary, Bulgaria, Slovakia, Romania	2~10 Business days	FREE	Other: If your European country is not within our delivery area, please contact customer service.