Cookie Policy

INTRODUCTION

[Ouxi Store] ("we", "our" or "this site") may use cookies, web beacons, tracking pixels and other tracking technologies when you visit our website ouxi-ebike.com** (collectively, the "Website") to help us provide more customized services and improve your browsing experience.

We reserve the right to update this Cookie Policy at any time and notify you of any changes by updating the "Last Updated" date of this Policy. Any changes or modifications will take effect immediately after being posted on this Website. Continued use of this Website means that you are aware of and accept these changes.

We encourage you to review this Cookie Policy regularly to ensure that you are aware of the latest information. If you continue to use this Website after the policy is updated, you agree to accept the revised Cookie Policy.

USE OF COOKIES

"Cookies" are small data files that we may store on your device and send back to us through your browser each time you visit our website. We use cookies for purposes including, but not limited to: tracking the services you have used, recording registration information, saving user preferences, keeping logged in, simplifying the purchase process, and tracking the pages you visit. Cookies help us understand the use of the website and enhance your user experience.

HOW WE USE COOKIES

We use cookies to enhance, personalize, and improve your experience on our website. This includes:

Customizing content and features based on your preferences;
Analyzing user behavior to improve our services;
Measuring the effectiveness of advertising (where applicable);
Ensuring a secure and smooth browsing experience.

COOKIE CONTROL

Most browsers accept cookies by default. You can delete or reject cookies through browser settings, but this may affect some functions and user experience of this website.

OTHER TRACKING TECHNOLOGIES

In addition to cookies, we may also use technologies such as web beacons and pixel tags to improve website performance and personalize content. These technologies can be used to count data such as page visits and email opening rates, and usually only collect limited information such as cookie numbers and access times. Although these technologies cannot be disabled individually, you can control their use by limiting the relevant cookies.

PRIVACY POLICY DESCRIPTION

For information about how we use information collected by cookies and related tracking technologies, please refer to our Privacy Policy. By using this website, you agree to the contents of this Cookie Policy and Privacy Policy.

CONTACT US

If you have any questions or comments about this Cookie Policy, please contact us: ouxiofflcial@gmail.com

Shipping

All orders are eligible for free shipping.
All prices are inclusive of VAT. No import taxes are payable by the customer.

Shipping Time

For orders with items in stock, especially electric bicycles, processing usually takes one business day. In a few cases, there may be a slight delay in shipping. If you have not received your order within 15 business days, please feel free to contact us： ouxiofflcial@gmail.com.

What to Do If There Is a Shipping Issue?

Delayed or Missing Packages：
If your package doesn’t arrive within the estimated shipping time or any items are missing, contact our support team at ouxiofflcial@gmail.com within a week of the estimated delivery date.

Returned Packages：
If your package is returned to the sender, we’ll investigate right away. We need to confirm it has been returned to our overseas warehouse before we can re-ship it to you. Please note that if your package is returned because it wasn’t picked up on time or the address was incorrect, we may charge extra for redelivery or processing a refund.

Email Says Delivered, But No Package：
Please email ouxiofflcial@gmail.com within 3 calendar days of the notification with your order details. We’ll help start an investigation with the shipping provider. If the issue isn’t reported within 3 days, the shipping provider won’t be able to investigate or compensate for the lost package.

Important Reminder

Please retain the original packaging and the materials within it for at least 30 days after receiving your package to for any potential repairs or returns.

Delivery Times and Fees by Destination

Understanding Estimated Delivery Dates
Most items are delivered on time as scheduled. However, there may be instances where packages are delivered slightly later than expected, or, in rare cases, experience longer delays.

In online shopping, delivery times can fluctuate due to the nature of logistics, and we hope you understand this. Logistics is subject to various uncertainties, so the arrival time provided by the carrier is usually an estimate. The actual delivery times can change due to factors such as weather conditions, capacity constraints, warehouse processing times, and other variables.

Additionally, delays may occur during high-demand periods such as mega sales events, product launches, or restocks.

Warehouse	Destination	Estimated Delivery Time	Shipping Fee	Notes
California	United States	2~7 Business days	FREE	Shipping is not available to these locations: Alaska、American Samoa、Guam、Hawaii、Marshall Islands、Northern Mariana Islands、Palau、Puerto Rico、U.S. Virgin Islands.
Europe	Netherlands, France, Belgium, Germany, Italy, Spain, Poland, Austria, Czech Republic, Luxembourg, Hungary, Bulgaria, Slovakia, Romania	2~10 Business days	FREE	Other: If your European country is not within our delivery area, please contact customer service.